Delivery Information

Free UK Mainland Delivery

We offer free shipping to the UK Mainland. Unless you live in the Channel Islands, the Highlands and Islands of Scotland, or off shore, there are no extra charges for delivery. If you do live in a region of the UK that is difficult to get to, we will contact you to confirm if there will be an additional charge for delivery.

Please call us before making a purchase if you live outside of the UK mainland, and we will calculate a delivery charge.

Delivery Schedule

Many of our products are available for delivery on the next working day. However, certain items have to be ordered from our many suppliers and may take slightly longer. When this is the case, we will advise you of the delivery date.

Larger Furniture Delivery

In the case of larger furniture, the delivery method may vary depending on the item size and weight. Some items will be delivered by a 2 man delivery service, which may be a paid for option, and we will mention this on the product pages. Items will typically be delivered to the ground floor only, but may be delivered to kerbside only. It is sometimes possible to deliver to your room-of-choice or up stairs, but this may incur additional charges and/or require a disclaimer to be signed. If you have specific products in mind and need clarification on delivery method, please feel free to ask us before ordering. Please ensure there is good access to your property for delivery vehicles.

Checking Deliveries for Damages / Shortages

Please see our Delivery and Damages / Shortages Policy on the Terms and Conditions for full details. In short:

  • Please count all packages and ensure that the amount received matches the amount on the delivery labels / packing lists.
  • Please check for and report transit damage immediately and at least within 48 hours, even if you’re not going to use them right away. Failure to do so may mean that a replacement may not be available at a later date.

Back Orders

If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait.